Shipping policy

1. SHIPPING DESTINATIONS

We ship worldwide.

If your country is not available at checkout, please contact us before placing an order.

2. ORDER PROCESSING TIME

Orders for available products are generally processed within 1–3 business days after payment confirmation.

During launches, promotions, holidays or periods of high demand, processing times may be longer.

Pre-order products

Pre-order items are subject to the timelines indicated on the product page and in the order confirmation.

The 1–3 business day processing period begins once the product becomes available for shipment.

You will receive an email when your order has been handed over to the courier.

3. DELIVERY TIMES

Estimated delivery times from the date of shipment:

Italy: 1–3 business days;
European Union: 2–7 business days;
Non-EU countries: 5–15 business days.

Delivery times are estimates and may vary due to customs procedures, public holidays, strikes, weather conditions, logistical issues or incorrect delivery details.

BLUSONARY remains the customer’s point of contact for managing any issues with the courier.

4. PRODUCT CHARACTERISTICS AND VARIATIONS

The images on the website are created to represent the products as accurately as possible. However, colours may appear differently depending on the screen and device settings used.

The garment-dyeing process and artisanal techniques that characterise BLUSONARY products may also result in slight variations in colour, tone and finish from one garment to another.

These differences are inherent to the production process and contribute to making each Blouson unique; they therefore do not constitute defects or lack of conformity.

5. SHIPPING COSTS

Standard shipping is free for orders delivered within Italy and other European Union countries.

For shipments to non-EU countries, shipping costs are borne by the customer and are determined based on the destination, weight, parcel volume and selected service.

The applicable shipping cost is displayed at checkout.

6. CUSTOMS, DUTIES AND TAXES

For shipments to non-EU countries, any customs duties, local taxes, VAT, customs clearance fees and related charges are borne by the customer, unless otherwise indicated at the time of purchase.

These amounts are determined by the authorities of the destination country and are not controlled by BLUSONARY.

In the event of refusal of the parcel or failure to pay customs charges, any storage, return or handling costs may be deducted from the refundable amount, to the extent permitted by applicable law.

7. TRACKING

You will receive the shipment tracking number or tracking link by email.

If you do not receive this information, please contact us and provide your order number.

8. LOST OR DAMAGED PACKAGES

If your parcel is lost, damaged or appears to have been tampered with, please contact us promptly and, preferably, within 7 days of delivery or the expected delivery date.

Please provide:

full name;
order number;
description of the issue;
photographs of the parcel, shipping label and damaged product.

Reporting the issue within 7 days helps us carry out the necessary checks with the courier, without limiting any rights provided by law.

9. RIGHT OF WITHDRAWAL AND RETURNS

CUSTOMERS IN THE EUROPEAN UNION:

If you are a consumer residing in the European Union, you may withdraw from your purchase within 14 days of receiving the product, without having to provide any reason.

CUSTOMERS OUTSIDE THE EUROPEAN UNION:

BLUSONARY also allows customers residing outside the European Union to request a return within 14 days of receiving the product, subject to the terms of this commercial returns policy.

Any mandatory rights granted to the customer under the applicable laws of their country remain unaffected.

HOW TO REQUEST A RETURN:

Send an email to sales@blusonary.com, including:

full name;
order number;
product or products to be returned;
reason for the return, optional.

We will reply within 3 business days, providing return instructions and, where applicable, a return label.

After notifying us of your intention to return the product, you must ship it back within the following 14 days.

10. RETURN CONDITIONS

The product must be returned intact and in the same condition in which it was received:

unused, except as reasonably necessary to try the product on and assess its fit;
unwashed, undamaged and unaltered;
free from stains, odours or signs of use;
complete with tags, accessories and documentation;
appropriately packaged, preferably in its original packaging.

The customer is responsible for any reduction in value resulting from handling beyond what is necessary to establish the characteristics and fit of the product.

Where a product shows signs of use, damage or alteration, BLUSONARY may proportionally reduce the refund, in accordance with applicable law.

11. RETURN COSTS

When using the return label provided by BLUSONARY, the return shipping cost is:

€10 for returns from Italy;
€20 for returns from other European Union countries.

For returns from non-EU countries, return shipping costs, any customs duties, taxes and other costs associated with returning the goods are entirely borne by the customer.

For non-EU orders, the original outbound shipping costs are non-refundable, unless otherwise required by mandatory applicable law.

Before shipping a return from a non-EU country, you must wait for our instructions regarding the correct handling of customs documentation.

If the product is defective, damaged in transit or does not conform to the order, return shipping costs will not be charged to the customer, subject to the appropriate checks.

12. REFUNDS

Once the parcel has been received, we will verify that the product meets the return conditions.

If the return complies with the applicable conditions, the refund will be issued to the same payment method used for the purchase.

The refund, less any applicable return shipping costs, will be processed within 7 business days of receiving the parcel and verifying the product, without prejudice to any mandatory time limits established by applicable law.

For non-EU returns, any customs, import or handling costs incurred by BLUSONARY in connection with the return of the goods may also be deducted.

In the case of a defective product, a product damaged in transit or a product that does not conform to the order, no return shipping costs will be deducted.

13. SHOP RESPONSIBLY

We encourage you to carefully review the size guide, measurements and all information available on the product page.

To help you identify the most suitable model and size, you can book a personalised video call through the dedicated form available on the website.

During the video call, you can receive further information about the product, share your measurements with us and receive assistance in choosing the most suitable size.

Every shipment has an environmental impact. Reducing unnecessary transportation and returns means respecting the product, the resources used to make it and the environment.

14. EXCHANGES

To request a different size or item, please contact sales@blusonary.com, providing your order number and the exchange you would like to request.

Exchanges are subject to availability. As BLUSONARY garments are numbered and produced in limited quantities, we cannot guarantee the availability of the requested replacement size or item.

Any shipping costs applicable to the exchange will be communicated before proceeding.

15. PERSONALISED PRODUCTS

Where provided for by law, the right of withdrawal may be excluded for goods made to the consumer’s specifications or clearly personalised.

The fact that a product is purchased on pre-order, individually numbered or produced in limited quantities does not, in itself, exclude the right of withdrawal or the possibility of returning the product.

Consumers’ rights in relation to defective or non-conforming products always remain unaffected.

16. CONTACT

For any shipping or return questions:

ICONICO 5.0 S.R.L.
Via Vittorio Emanuele II 179
24033 Calusco d’Adda (BG), Italy

Email: sales@blusonary.com