Shipping & Returns
SHIPPING & RETURNS – BLUSONARY
Last updated: February 22, 2026
This Shipping & Returns Policy applies to purchases made on the BLUSONARY website.
Products are sold by:
ICONICO 5.0 S.R.L.
Via Vittorio Emanuele II 179
24033 Calusco d’Adda (BG), Italy
P. IVA: IT04870000165
Email: iconico5.0srl@pec.it
1. SHIPPING DESTINATIONS
We ship worldwide.
If your country is not available at checkout, please contact us before placing an order.
2. ORDER PROCESSING TIME
Orders are typically processed within 1–3 business days after payment confirmation.
During launches, promotions, or holidays, processing may take longer.
You will receive a confirmation email once your order has been shipped.
3. DELIVERY TIMES
Estimated delivery times:
-
Italy: 1–3 business days
-
European Union: 2–7 business days
-
International: 5–15 business days
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by customs, courier issues, weather conditions, or incorrect shipping information.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on:
-
destination
-
package weight
-
shipping method
Free shipping may be offered during promotions or above certain order thresholds.
5. CUSTOMS, DUTIES AND TAXES
For orders shipped outside the European Union:
-
import duties
-
local taxes
-
customs fees
are the responsibility of the customer.
These charges are determined by the destination country and are not controlled by BLUSONARY.
Failure to pay customs fees may result in the package being returned or destroyed, and shipping costs may not be refundable.
6. TRACKING
Once shipped, you will receive a tracking number by email.
If you do not receive it within a few days, please contact us.
7. LOST OR DAMAGED PACKAGES
If your order arrives damaged or appears lost in transit:
-
contact us within 7 days of delivery (or expected delivery)
-
include photos for damaged items
We will investigate with the courier and provide a suitable solution.
8. RIGHT OF WITHDRAWAL (EU CONSUMERS)
If you are an EU consumer, you may withdraw from your purchase within 14 days of receiving the goods.
To exercise this right:
-
Email us at iconico5.0srl@pec.it
-
Return the product within 14 days of notification
9. RETURN CONDITIONS
Returned items must be:
-
unused and unworn
-
in original packaging
-
with all tags attached
-
in the same condition received
We reserve the right to refuse returns that do not meet these conditions.
10. RETURN SHIPPING COSTS
-
Customers are responsible for return shipping costs
-
Original shipping costs are non-refundable
-
If the product is defective or incorrect, we will cover return costs
We recommend using a trackable shipping service.
11. REFUNDS
After receiving and inspecting the return:
-
refunds are issued within 14 days
-
processed to the original payment method
Your bank or payment provider may take additional time to complete the transaction.
12. EXCHANGES
If you need a different size or item:
-
contact us first at iconico5.0srl@pec.it
-
exchanges depend on product availability
13. NON-RETURNABLE ITEMS
Unless defective, we may refuse returns for:
-
items worn or damaged by misuse
-
items without original tags
-
personalized or custom-made products (if applicable)
14. CONTACT
For any shipping or return questions:
ICONICO 5.0 S.R.L.
Via Vittorio Emanuele II 179
24033 Calusco d’Adda (BG), Italy
Email: iconico5.0srl@pec.it