Refund policy

RIGHT OF WITHDRAWAL AND RETURNS

CUSTOMERS IN THE EUROPEAN UNION:

If you are a consumer residing in the European Union, you may withdraw from your purchase within 14 days of receiving the product, without having to provide any reason.

CUSTOMERS OUTSIDE THE EUROPEAN UNION:

BLUSONARY also allows customers residing outside the European Union to request a return within 14 days of receiving the product, subject to the terms of this commercial returns policy.

Any mandatory rights granted to the customer under the applicable laws of their country remain unaffected.

HOW TO REQUEST A RETURN:

Send an email to sales@blusonary.com, including:

  • full name;
  • order number;
  • product or products to be returned;
  • reason for the return, optional.

We will reply within 3 business days, providing return instructions and, where applicable, a return label.

After notifying us of your intention to return the product, you must ship it back within the following 14 days.

RETURN CONDITIONS

The product must be returned intact and in the same condition in which it was received:

  • unused, except as reasonably necessary to try the product on and assess its fit;
  • unwashed, undamaged and unaltered;
  • free from stains, odours or signs of use;
  • complete with tags, accessories and documentation;
  • appropriately packaged, preferably in its original packaging.

The customer is responsible for any reduction in value resulting from handling beyond what is necessary to establish the characteristics and fit of the product.

Where a product shows signs of use, damage or alteration, BLUSONARY may proportionally reduce the refund, in accordance with applicable law.

RETURN COSTS

When using the return label provided by BLUSONARY, the return shipping cost is:

  • €10 for returns from Italy;
  • €20 for returns from other European Union countries.

For returns from non-EU countries, return shipping costs, any customs duties, taxes and other costs associated with returning the goods are entirely borne by the customer.

For non-EU orders, the original outbound shipping costs are non-refundable, unless otherwise required by mandatory applicable law.

Before shipping a return from a non-EU country, you must wait for our instructions regarding the correct handling of customs documentation.

If the product is defective, damaged in transit or does not conform to the order, return shipping costs will not be charged to the customer, subject to the appropriate checks.

REFUNDS

Once the parcel has been received, we will verify that the product meets the return conditions.

If the return complies with the applicable conditions, the refund will be issued to the same payment method used for the purchase.

The refund, less any applicable return shipping costs, will be processed within 7 business days of receiving the parcel and verifying the product, without prejudice to any mandatory time limits established by applicable law.

For non-EU returns, any customs, import or handling costs incurred by BLUSONARY in connection with the return of the goods may also be deducted.

In the case of a defective product, a product damaged in transit or a product that does not conform to the order, no return shipping costs will be deducted.